FAQs

The Release Line is a dedicated hotline releasing Ruels track, The Weight’ created for Lifelines 60th birthday, and to raise awareness for World Suicide Prevention Day. The track will be exclusively available to listen via the new Lifeline Release Line on 1300 004 002. To show their support and help raise $1 million for Lifeline Australia, Aussies can dial this number. The more the song is heard, the more that Aussies in crisis are heard, with the proceeds from each call supporting both voice and digital services to meet increasing demand. 

Visit lifeline.org.au/releaseline to make a donation online and you will receive a call back to your phone.

We are hoping to raise $1 million for Lifeline Australia to continue to provide essential phone and digital crisis support services. 

Lifeline has answered over 23 million calls since opening the phone line in March 1963 and thanks to the tireless work of generous volunteers.

The crucial services of Lifeline are needed now, more than ever.

Lifeline has experienced its 3 busiest days outside of the pandemic in the last 3 months. The sort of demand we are currently seeing we usually experience at Christmas or after a disaster. This demand for Lifeline is becoming the norm.

On the basis of $1,000,000 funds raised.-  we hope to impact the following:

• Enabled help seeker conversations: 31,000
• Crisis support shifts: 146
• In shift supervisors: 13.27 FTE

The Release Line with Ruel wraps up on 4 November 2023. That said, stay tuned to communications from Lifeline Australia as there will be other artists coming soon! 

Yes. We take security and privacy seriously.

As a leading provider of payment systems and services, Card Access Services (CAS) understands that privacy and data security are major concerns for our clients and their customers. CAS systems adhere to the highest level of data security standards, PCI DSS, and CAS employs strict procedures and controls to ensure the security and privacy of our client's information.

Full Details on the Privacy Policy for CAA can be found online: https://www.cardaccess.com.au/privacy-policy/

Full Details on Lifeline's Privacy Policy Can be found at https://www.lifeline.org.au/policies/privacy-policy/

After making your donation Ruel’s song will be played. It will be played once and not be available for download.

No, the song is not available for download.

Card Access Services: With over 28 years in the payment processing industry, Card Access Services is one of Australia's most trusted and experienced secure payment gateway services. https://www.cardaccess.com.au/

As a leading provider of payment systems and services, Card Access Services (CAS) understands that privacy and data security are major concerns for our clients and their customers. CAS systems adhere to the highest level of data security standards, PCI DSS, and CAS employs strict procedures and controls to ensure the security and privacy of our client's information.

Full Details on the Privacy Policy for CAA can be found online: https://www.cardaccess.com.au/privacy-policy/

Full Details on Lifeline's Privacy Policy Can be found at https://www.lifeline.org.au/policies/privacy-policy/

Your data will not be shared. Lifeline Australia may contact you in the future to see if you want to continue supporting their amazing work helping people in crisis be heard.

Many people generously donated time to help bring this campaign to life and ensure we could raise money to help Lifeline Australia do the amazing job of helping people in crisis be heard. Unfortunately, some costs are unavoidable.

The Surcharges include:

• Call Cost 13000 Number = 16c
• Call Cost IVR = 15c
• Credit Card Transaction Fee = 12c (Reduced Charity Rate)
• Merchant Bank Fee = 20c

The transaction will appear on your credit card statement as Release line @Lifeline Australia

Lifeline has never been needed more. Funds raised will ensure Lifeline Australia can continue to meet the growing demand for crisis support.

Send an email to releaseline.org.au with your name and the time and date that you made the donation and we will follow up.

Our intention is to make the call back within minutes from making your donation. Some things like network congestion and outages with mobile providers are beyond our control and may delay the initial call.

Send an email to relasesline@lifeline.org.au with your name and the time and date that you made the donation and we will follow up.